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Customer Success Defined.

Customer first, always.

Ease of use, onboarding

Excellence throughout the Customer journey

Realized value

Listening, validation & iteration.

High Performance ABC’s.

Everyone is Accountable: say what you mean and do what you say

Empower team members to make decisions – instill a Bias for action

Customer must remain focal point in EVERYTHING you do

What Really Drives Change?


Visibility, Liquidity, Discounts


Direct/Indirect, Fees, Personnel, Capital


Transactional, Structural, Competitive

Execute Effective Launch Programs.

Align GTM messaging with buyer persona, value proposition & product space – tell the right story at the right time

Creativity matters – set ambitious goals and iterate the message

Success, even small wins, builds momentum

Life is better in the App.

See how Geign is deploying to help independent cafes grow and prosper.